Complaints – Average Businesses Ignore Them. Exceptional Businesses Don’t

Steve O'ConnorCustomer Service, Marketing, Women Owned BusinessesLeave a Comment

Customer reviews can make or break a business, especially when shared online on a public forum like Yelp, Tripadvisor , Twitter, or even Facebook. Almost 8 in 10 online Americans between the ages 18 and 64 agree that online reviews influence their purchase decision.  This all sounds exciting until your business gets negative press.

Restaurant Expense Cuts That Cost You Customers

Steve O'ConnorBusiness Operations, Cashflow, Customer Service, RestaurantLeave a Comment

$1.8 billion. That’s the typical sales for the entire restaurant industry on any given day in 2013. That sounds like a lot of money doesn’t it. But as a restaurant owner or manager, you know the truth – restaurants are high-expense businesses. Full-service restaurants typically pull in margins of only 2-5 percent. According to the 2010 Operations Report by the … Read More

If You Build It, They Will Come…If They Can Find You.

Steve O'ConnorMarketingLeave a Comment

The key to a successful business is the ability to be found by your potential customers. There are two critical locations for which they search: the location where they can transact business, and the location where they can find out more information about your business and your solutions. Investing to ensure your business found can open doors to increased revenues, … Read More

Four Strategies To Improve Incoming Cash Flow.

Steve O'ConnorBusiness Working Capital, Cashflow, Funding Options, Merchant Cash AdvanceLeave a Comment

Cash. It’s the blood in your business’ veins. It’s what keeps your company going. You need to take in some money, and you need to put out some money in order to run a successful business. Now there are a lot of complicated explanations of cash flow management, but we’re going to simplify it for you: You need to take … Read More

What Good Is Money After Superstorm Sandy?

Steve O'ConnorCapital Advance, Disaster Relief, Funding OptionsLeave a Comment

A special note from the Vice President of Wellen Capital, Steven O’Connor. The biggest challenge caused by Superstorm Sandy on the east coast is a lack of access. You can’t travel damaged streets. You can’t withdraw funds from non-functioning ATMs. You can’t get electricity due to downed power lines. Can money help this isolation? Money for your business doesn’t help … Read More

Are Merchant Cash Advances Your “Last Resort” Funding? We think not.

Steve O'ConnorCapital Advance, Funding Options, Merchant Cash AdvanceLeave a Comment

In the recent past, the words “merchant cash advance” conjured up images of desperate business owners, shifty salesmen and expensive money. Many see a business advance as a “last resort” funding option after all others, business loans, lines-of-credit, credit cards, borrowing from friends and family, have been exhausted. But the truth is that the merchant cash advance industry is a … Read More

Get Money And Make Money For Your Business.

Steve O'ConnorBusiness Operations, Capital Advance, Cashflow, Funding Options, Merchant Cash AdvanceLeave a Comment

Nothing beats running your own business. You’re the boss. Your destiny is in your own hands. But once business starts to take off, so do your expenses, you take on more staff, diversify your products and enter new markets – which translates into payroll, buying inventory or new equipment, marketing, renovations, real estate, licensing and more. All of these expenses … Read More