The Renewal and Retention Specialist is tasked with creating incremental opportunities for renewal of capital advance customer accounts in the Indirect Sales Channel.
As a Renewal and Retention Specialist, you’ll learn to use our technology platform to identify renewal sales opportunities and carry out the renewal process directly with the customer, on behalf of both Wellen and the assigned Independent Sales Organization.
Key traits we’re looking for to fill this role:
• Great phone skills – being able to walk our customers through a process and help them understand how it works is critical.
• Patience – because our product is based on approval, sometimes we have to turn down customer opportunities, and you’ll need to customers and sales partners know when we’re not able to approve their requests.
• Organized – we have great systems to help you stay on top of your work, but ultimately, it’s up to you to remain organized in managing several customers at once